Privacy Policy Overview
How your information is handled, secured, and used
Introduction to our privacy approach
At cruvinalora.com, your privacy is fundamental. This policy explains how your information is collected, stored, and protected, complying with Australian laws and principles.
Our commitment includes transparency, limited data collection, and your ability to control personal data. By using our services, you agree to the outlined practices.
Information we collect and receive
We gather personal and technical information provided directly by you, as well as automatically through website use, for consultation and support.
Information you provide directly
- • Enquiry and contact forms you fill out
- • Correspondence with our advisors
- • Your account or session information
- • Details shared during consultations
- • Feedback or survey responses
Collected automatically
- • Website access logs and analytics data
- • Device and usage data including browser type
- • Session cookies for site functionality
- • Interaction with online forms or tools
- • Activity timestamps and navigation records
How we use collected data
Your information enables us to provide tailored consultation services, support, and website improvements in line with privacy best practices.
- • Personalising consultations and advice
- • Responding to requests and questions
- • Monitoring website reliability and performance
- • Improving user experience
- • Administrative communication
- • Ensuring regulatory compliance
- • Analysing service usage trends
Our promise: We only use your data for above purposes and never sell your information to unrelated third parties. Your privacy matters every step of the way.
How we share information
Data is only shared with service providers or when legally required. No data is sold to unrelated third parties.
Working with service providers
Partnered providers adhere to strict confidentiality and only access data necessary for their function.
Legal requirements
We may disclose data to comply with legal, regulatory or government demands.
Anonymous usage statistics
Aggregated, non-identifiable data may be used for analytics or reporting purposes.
Your rights and choices
Subject to law, you can access, correct, or request deletion of personal information and opt out of certain data uses.
- • Request access to all personal data held
- • Ask for corrections or updates to your data
- • Request deletion of unnecessary data
- • Ask for export of your information
- • Object to certain data uses at any time
- • Request restrictions on data processing
For questions or to exercise your rights, contact our data protection officer per the details below.
How your data is secured
Physical, digital, and procedural safeguards protect your information from loss, misuse, and unauthorised access.
Technical measures
- • Use of encryption and secure connections (SSL/TLS)
- • Regular vulnerability assessments
- • Up-to-date security monitoring solutions
- • Routine data backup protocols
Organisational controls
- • Internal privacy and data handling policies
- • Staff training in information security
- • Employee access controls by role
- • Vendor due diligence
Data storage and retention
Personal data is kept only as long as necessary for our services or as required by law, then securely deleted.
- • Account information is stored until service end or deletion request
- • Service improvement data retained six months
- • Correspondence saved for response tracking or legal needs
- • Transaction records stored as required by law
- • Opt-in marketing records held until opt-out request
We regularly review stored data to ensure compliance with retention principles.
International data transfers
Data may be processed outside Australia using providers with appropriate safeguards.
- • Standard contractual clauses included for privacy
- • Service providers required to comply with privacy laws
- • Data minimisation and security obligations enforced
- • User consent when required
About cookies and tracking
Cookies help improve website functionality and analytics. Details on types and cookie management are on our Cookie Policy page.
Types of cookies we use
- • Essential for site operation and navigation
- • Help monitor system and site usage
- • Customise user experience
- • Improve site usability and features
View our Cookie Policy to adjust your choices or for more information.
Changes to this policy
Policy updates are posted here. Continued use means acceptance of changes, so please review regularly.
- • Major changes announced on site
- • Email notice when legally required
- • Update date shown on this page
- • Immediate effect unless stated otherwise
We encourage you to check this policy for updates periodically.
Contact for privacy questions
Contact our Data Protection Officer for privacy matters or complaints.
cruvinalora
Tower 2, 201 Sussex Street, Sydney, NSW 2000 Australia
Phone: +61-2-3905-5648
Email: content@cruvinalora.com
Last reviewed October 17, 2025.
Effective from October 17, 2025.